experience
A PDF of my résumé is available here. Alternatively, you can check out my LinkedIn profile.
Technical Writer, Chainalysis
March 2021 - Present
At Chainalysis, I focus on delivering clear, accurate, and user-centric content for our API, SDK, and UI users in a docs-as-code environment. I collaborate cross-functionally with Product Managers, Engineering Managers, Product Design, Product Marketing, and Customer Support to ensure documentation meets both technical and business requirements. I own the documentation process from start to finish, from planning through delivery and maintenance.
Key achievements:
- Led the migration of legacy documentation to a modern platform that reduced internal engineering cost, enhanced user experience with improved design and usability, and decreased average user onboarding time.
- Established company-wide documentation standards and information architecture that scaled to support a 3x growth in product offerings.
- Developed Python automation scripts that reduced documentation update time.
Technical Writer, Alchemy
January 2022 – June 2022 (Contract)
During my contract with Alchemy, I focused on making web3 development more accessible through clear, practical documentation. I tested dApps hands-on to ensure documentation accurately addressed real developer challenges on blockchain platforms. I also maintained documentation quality across multiple contributors by standardizing tone and style, creating a consistent experience for developers navigating complex blockchain concepts.
Key achievements:
- Developed comprehensive guides that simplified dApp construction across multiple blockchain platforms
- Enhanced documentation quality through direct testing and validation of web3 applications
- Established editorial standards that unified content from diverse technical contributors
Technical Writer (Contractor), Naviga
November 2020 - March 2021
At Naviga, I developed documentation that served both end-users and developers, addressing the unique needs of each audience. I collaborated across time zones with subject matter experts, adapting my information-gathering approach to accommodate both real-time and asynchronous communication. I also implemented a docs-as-code workflow that enhanced the documentation process and improved overall team efficiency.
Key achievements:
- Created dual-audience documentation that effectively served both technical and non-technical users
- Established effective knowledge transfer methods with a distributed global team
- Implemented docs-as-code tooling that streamlined documentation creation and maintenance
Education
Covenant Theological Seminary (M.A.)
Philosophical and Theological Studies, 2019
- Conducted independent research projects requiring complex data gathering and structured analysis
Biola University (B.A.)
Philosophical and Theological Studies, 2013
Professional Development
Become a Technical Writer
- Completed intensive technical writing program covering industry-standard tools and methodologies.
- Gained proficiency in documentation tools including easyDITA, Confluence, and specialized templates.
- Created professional documentation samples including user guides, flowcharts, and technical notices.
Python for Everybody
- Developed programs for data collection, cleaning, analysis, and visualization.
- Built web scrapers and API integrations using HTML, XML, and JSON.
- Implemented SQLite3 databases for data management and visualization.